Refund policy

Last updated: October 22, 2026

The short version

Changed your mind? Return an unused tarp within 30 days of delivery.
No restocking fee.
Our mistake (damaged, defective or wrong item)? We fix it and we pay shipping.
Custom or cut-to-size orders are final sale unless they're defective or not what you ordered.

1. What you can return

You can return a tarp within 30 days of delivery if it is:

unused: not hung, tied down, cut, drilled, painted, taped or written on,
clean and dry, and
sent back with everything it came with (bag, label, and any straps or bungees).

We inspect every return. If an item comes back used or damaged, we may refuse it or give a partial refund.

2. What you can't return

Custom-size, cut-to-size or made-to-order items, unless they're defective or not what you ordered.
Items marked Final Sale.
Gift cards.

3. How to start a return

Step 1: Email mominfaiz69@gmail.com with your order number and what you're returning. Please don't send anything back before we reply.
Step 2: We'll reply within 1 business day with the return address and steps. If the return is our mistake, we'll send a prepaid label.
Step 3: Pack the tarp folded, in its bag if you still have it, and ship it with tracking.

4. Who pays shipping

Damaged, defective or wrong item (our mistake): we pay the return shipping and refund your original shipping.
Changed your mind or ordered the wrong size: you pay the return shipping. Original shipping isn't refunded.
Freight (truck) orders, changed your mind: you pay the return freight. If we arrange the freight pickup for you, we take the actual cost out of your refund. Original shipping isn't refunded.

5. Damaged, defective or wrong items

Email us within 14 days of delivery with your order number and photos. We'll send a replacement or give you a full refund, your choice. Defects that show up later are covered by our Limited Warranty.

6. Refunds

Once we receive and check your return, we'll email you and send the refund to your original payment method within 5 business days. Your bank may take a few more days to post it.

7. Exchanges

Need a different size? The fastest way is to place a new order for the size you want and return the first one for a refund.

8. Cancelling an order

You can cancel for a full refund any time before your order ships. Email us as soon as possible. Once it ships, use the return steps above. Custom orders can't be cancelled after we start cutting.